We want you to be happy with your purchase from Present Spring. We understand that there are risks and uncertainties involved in shopping online, so we will gladly accept refunds and exchanges on our products. All we ask is that returned items must be unused, unwashed, and returned with its original packaging. Shipping costs are non-refundable and you are responsible for return shipping costs, unless we made a mistake with your order or there is a defect in the product.
We Sure Do! Please read our returns policy below! If you meet the criteria below, you can simply return your item(s) to our warehouse via this link:
If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Out of the time, we will not be able to cancel/changing your order any more.
Requests for returns or exchanges must be made within 7 days of receiving your order. Personalized items cannot be exchanged as we cannot stock them.
If you need to return or exchange your order, please read the following instructions carefully:
If you did not receive the product within the guaranteed time(45 days not including 7-10 day processing) you can request a refund or a reshipment. If you received the wrong item you can request a refund or a reshipment. If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused and are in the original packaging.
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on https://presentspring.com/pages/contact-us page.
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
We only replace items if they are defective, damaged or wrong measurements with our size chart.
Any further questions about our return policy?
Please send us an email at firstname.lastname@example.org and we will help you out to the best of our abilities!